The SWA Awards are prestigious recognitions presented by SWA Magazine, a prominent business publication in Indonesia. These awards focus on various aspects of customer service excellence and business performance, aiming to highlight companies that demonstrate outstanding practices in customer engagement and satisfaction.

The PR Indonesia Awards is an award that recognizes the performance of Public Relations in Indonesia for building a positive image of companies through engaging campaigns and messages.

PRIA 2025

The Best Contact Center Indonesia 2024 (TBCCI) is a national competition organized by the Indonesia Contact Center Association (ICCA), aimed at recognizing and promoting excellence within the contact center industry in Indonesia. The event took place on September 11, 2024, at the Birawa Hall, Hotel Bidakara Jakarta.

The Best Contact Center Indonesia 2024 (TBCCI)

The IDX ESG Awards is an award event given to companies and top executives who have demonstrated dedication to the implementation of sustainable business practices in Indonesia. This award is organized by IDX Channel.

Anugerah ESG 2024

The Contact Center World Asia Pacific Awards 2024 is a prestigious event that recognizes excellence in the contact center industry across the Asia Pacific region. Held from July 15 to 18, 2024, this annual competition celebrates best practices in customer engagement and service delivery.

Contact center Asia Pacific 2024

One of Indonesia's most prestigious digital technology events

TOP Digital Awards

MIX MarComm Magazine (SWA Group) is once again holding the annual program "Indonesia PR of The Year 2024." The Public Relations (PR) of the Year Award, which has been held since 2006, is different from similar recognitions because its evaluation is not only qualitative from communication experts but also based on the measurement of engagement rates on digital channels (social media and websites), as well as assessments from journalists, who are key stakeholders in the communication field.

Indonesia PR of The Year 2024

FORTUNE Indonesia 100 is an annual list released by FORTUNE Indonesia, featuring the top 100 largest companies in Indonesia based on revenue recorded in 2023. Collectively, the total revenue of the companies included in this prestigious list contributed 26.83% to the national economy throughout 2023.

Top 100 Indonesia Biggest Company 

The "Jawa Pos 7 Most Popular Brand of the Year 2024" award recognizes the seven most popular brands across 60 categories selected by the Indonesian public. This selection is based on a survey and ranking conducted by Jawa Pos in collaboration with Infovesta, a leading research and data processing company in Indonesia.

7 Most Popular Brand of the Year 

The SPEx2 (Strategy and Performance Execution Excellence) Award is an annual award given to companies in Indonesia that demonstrate excellence in executing and formulating strategies. This event is initiated by Kontan and GML Consulting. The award is presented as a form of appreciation to companies that apply sustainability principles effectively and with continuity.

SPEx2 Award 2024

The Most Powerful Women Award is given to the Most Influential Women according to Fortune Indonesia, who have made positive and impactful contributions in their respective sectors.

Fortune Indonesia Summit 2024 "Most Powerful Woman"

Fortune Indonesia Summit 2024 “Most Powerful Woman”

PRIA Awards 2024

The Best CEO Award is an appreciation for company leaders or CEOs who have achieved the best rating from a survey conducted by SWA and Dunamis Organization Services (exclusive partner of FranklinCovey in Indonesia) for companies with more than 1,000 employees and those with fewer than 1,000 employees.

The Best CEO Award 19th Indonesia Best CEO Forum Commanding   

CEO and Co-Founder Blibli, Kusumo Martanto, was acknowledged as Indonesia's Best CEO 2024 in the online Mall Category by Employees Choice. Kusumo Martanto has won three consecutive Best CEO awards from The Iconomics. And that's not all—he's also received 50 CEO Terbaik Indonesia, Kategori Online Mall, The Iconomics 2022 and Iconomics Indonesia Best CEO Awards 2023.

Best CEO 2024 - The Iconomics

Best CEO 2024 – The Iconomics

Organized by PR Indonesia Magazine, Blibli won in the categories of Owned Media Video Profile, Digital Channels, and CSR Programs. These are appreciations for Blibli's efforts in conducting various activities to strengthen PR practitioners in communicating Blibli's initiatives.

Public Relations Indonesia Awards 2023

On Wednesday, January 31st, 2024, CEO and Co-Founder Blibli, Pak Kusumo Martanto, received the "The Best CEO 2023" award at the 19th Indonesia Best CEO Forum 2023. The event was held at the Shangri-La Hotel Jakarta. This award is given to company leaders or CEOs by SWA and Dunamis Organization Services. The survey is focused on companies with over 1,000 employees and under 1,000 people. Pak Kus received the Best CEO award for companies with over 1,000 workers.

The Best CEO 2023

Organized by the Indonesia Contact Center Association (ICCA). This is a national-level contact center award event in Indonesia that receives international recognition from the Contact Center Association of the Asia Pacific (CC-APAC).

The Best Contact Center World 2023 Asia Pacific

Organized by the Certified Securities Analyst (CSA). This is an award ceremony for issuers who meet the criteria based on positive performance, measured from various aspects such as profitability, transparency to shareholders, Good Corporate Governance (GCG), stock liquidity, risk management, as well as Environmental, Social, and Governance (ESG) aspects.

CSA Award 2023

Blibli has been recognized with the prestigious certification as a Great Place to Work, as awarded by the renowned organization Great Place to Work. This esteemed certification is carefully conferred through a comprehensive employee survey to ensure thorough validation.

Great Place to Work Certifications

Contact Center Indonesia Award 2023

The Twimbit CX Stars program aims to inspire companies to cultivate exceptional customer experiences (CX). Companies will be rated from 1 star to 5 stars based on their ability to deliver exceptional CX, showcasing best-in-class platforms, processes, and practices that serve as benchmarks for CX excellence.

Twimbit CX Stars Awards

Organized by SWA Media. This is an award ceremony organized by HR Asia, a leading publication company for human resources practitioners in Asia.

Human Resources Excellence Awards (HREA)

Organized by Infobrand.id in collaboration with Trans n Co. This is a prestigious award and recognition for brands in Indonesia that have successfully built popularity and increased their brand activities.

Indonesia Digital Popular Brand Award 

Organized by SHIFT Indonesia. This is an award ceremony for companies that have successfully implemented innovative projects at the Indonesia Operational Excellence Conference and Award (OPEXCON) 2023.

Indonesia Operational Excellence Conference and Award (OPEXCON) 2023

Organized by Bank Indonesia. This is an appreciation event for relevant parties who have accelerated the formation of the digital economy and financial ecosystem in the daily lives of the community.

Apresiasi Jawara Ekonomi Digital Jawa Barat (AJEG JABAR 2023)

Organized by IT Works Magazine. This is the highest award in the field of digital technology implementation (IT & TELCO) in Indonesia, awarded to companies and government agencies since 2016.

TOP DIGITAL Implementation Award 2023

Organized by Marketing Interactive. This is an event of recognition and appreciation for brand excellence, e-Retailers, and agencies in their eCommerce efforts across the Southeast Asia, South Asia, Australia, and New Zealand regions.

Marketing Interactive - Asia Ecommerce Awards 2023

Marketing Interactive – Asia Ecommerce Awards 2023

Organized by TrenAsia. This is an award event aimed at appreciating selected companies based on indicators including media coverage, GRI index, OJK regulations, financial performance, and annual programs.

Tren Asia ESG Awards

Organized by MMA Global Indonesia. This is a prestigious appreciation event for the most effective modern marketing initiatives in the Asia Pacific region.

Smarties Awards 2023

Organized by SWA Media Group in collaboration with MIOTA and MASTEL. This is an award from SWA Media Group to companies that have successfully built innovations for their businesses based on digital platforms.

Indonesia Digital Ecosystem Summit (IDES) 2023

Organized by Seluler id. This is a form of appreciation from SMN to the ICT industry, especially telecommunication operators, network vendors, handset vendors, and other technology companies for their contributions to society through their best services.

Selular Award 2023

Organized by HerStory.co.id. This is the highest award given to the best companies in Indonesia that have made the best efforts in providing facilities and fulfilling the rights of female employees in the company environment.

Her story Indonesia Best Workplace For Women Awards 2023

Organized by MoEngage. This is a celebration of excellence in customer engagement and recognition of the significant contributions made by leading consumer brands in Indonesia.

MoEngage Customer Engagement Excellence Awards Indonesia

Organized by The Iconomics Media. This is an award given to chief executive officers (CEOs) and presidents directors.

Iconomics Indonesia Best CEO Awards 2023

Organized by MIX MarComm magazine. This is an award given to Marketing Communication (MarComm) & Corporate Communication (CorComm) professionals and branding enthusiasts in Indonesia.

MARCOM - CORCOM Dream Team

MARCOM – CORCOM Dream Team

Organized by Marketeers Magazine, which once again held the Youth Choice Award (YCA) 2023. This is an award for brands that are the choice of Generation Z.

Marketeers Youth Choice Award 2023 

Blibli.com won “Best E-Commerce” at the 2015 Indonesia Golden Ring Awards (IGRA 2015). Winners in this category are judged to have a perception of the brand, experience, trustworthiness, speed, product completeness, technological innovation and service.

Indonesia Golden Ring Award 2015

This award is given for outstanding achievements in building the premium brand of Samsung Home Appliances during 2015

Samsung Premium & Strategic Partners Award 2015

The NPS (Net Promoter Score) Good for E-commerce (B2C) Category version SWA 6th Awarding Customer Loyalty Award 2016.

NPS Good for Blibli 2016 

The Chief Executive Officer (CEO) of Blibli.com, Kusumo Martanto, was one of the winners of The Best CEO 2017 award at the Indonesia The Best CEO 2017 event organized by SWA magazine in collaboration with Dunamis Organization Services.

The Best CEO 2016

The Chief Executive Officer (CEO) of Blibli.com, Kusumo Martanto, was one of the winners of The Best CEO 2017 award at the Indonesia The Best CEO 2017 event organized by SWA magazine in collaboration with Dunamis Organization Services.

The selection of The Best CEO was previously assessed from the company's performance and a survey that measures two parameters (CEO Index), namely leadership and employee commitment. A number of employees in the companies surveyed were asked to rate their CEO with a variety of questions. The goal is to get the leadership and employee commitment index (Employee Commitment Index) of each CEO.

The Best CEO 2017 

The Big Start Indonesia (TBS), the first creativepreneur webseries reality show program in Indonesia launched by Blibli.com, won the Indonesia's Best Corporate Social Initiatives 2017 award for the 2017 Outstanding Corporate Social Marketing category.

Indonesia’s Best Corporate Social Initiatives 2017 

Blibli online mall was named "The 1st Champion of Indonesia Original Brand 2017" for the Online Shop category at the "Indonesia Original Brands 2017" award event which was held in Jakarta, on July 18, 2017.

Indonesia Original Brands 2017 was organized by SWA magazine with the Business Digest Research Institute based on a survey of four assessment indicators, namely satisfaction, loyalty, recommendation/advocacy, and the level of competitiveness of foreign (global) brands. This survey involved 5,144 respondents in Greater Jakarta, Medan, Bandung, Semarang, Makassar, and Surabaya for 108 industry categories.

Indonesia No.1 Original Brand  2017 

Indonesia No.1 Original Brand  2017 

Infobank in collaboration with PT Rintis Sejahtera held a “Transaction Banking 2018” rating for more than 90 billers who are members of the PRIMA ATM Network Payment Solution service. The rating results gave rise to 5 billers as the winners of the best billers predicate, namely the largest in transactions, the highest in growth, and the fastest in the process.

In this award event, there were 5 best billers, one of which was won by PT Global Digital Niaga (Blibli.com).

3rd Best Bill Payment Partner in Transaction Banking Awards 2018 by InfoBank and Jaringan PRIMA 2018

PT. Global Digital Niaga (Blibli) was awarded the Best Active Digital Platform 2018 award by Bank Indonesia. The assessment is based on the category of the Most Active Digital Platform Operator in Encouraging the Development of Indonesian MSMEs through the Utilization of Electronic-based Trading Platforms under the category name of the Indonesian MSME Development Group.

Bank Indonesia Award 2018 for Best Active Digital Platform that encourage Small Medium Enterprise 

Bank Indonesia Award 2018 for Best Active Digital Platform that encourage Small Medium Enterprise (SMEs)

Blibli.com again received Indonesia Original Brand (IOB) at the IOB Award 2018 ranked number 1 in the Online Shop Category. This year's IOB award made Blibli.com for 3 consecutive years the number one brand in the Online Mall category from 2016, 2017, 2018. This IOB award is an award for the level of satisfaction and loyalty to native Indonesian brands.

Indonesia Original Brand Award 2018

Indonesia Original Brand Award_2018

Blibli.com won another award, this time the Service Quality Award in the Online Shopping category from the Indonesia Service Quality Award. This award was received by Ms. Shanty Cantya, Manager of Blibli Loyalty Team Services College Blibli.com in Jakarta, Thursday 2 August 2018.

Service Quality Award (SQA) 2018

Samsung Electronics Indonesia appreciation for Top Platinum Partner 1st Half 2019 for IT and Mobile B2B Samsung 


Samsung – Top Platinum Partner 1st Half 2019  For IT & Mobile B2B Samsung 

<strong>Samsung – Top Platinum Partner 1st Half 2019 </strong>

Blibli's email-based customer service, namely customer.care@blibli.com, won the "Email Center with Good Predicate" award for the non-BFI category (banking, finance, insurance).

For the email center category, Blibli.com received the title of “Good” and was ranked in the top five along with companies in the automotive, energy, logistics, and online shopping sectors.

Contact Center Service Excellence Award (CCSEA) 2019 – Email Centers with Good Predicate 

Blibli's customer service through the call center, earned the title of "Excellence" and was ranked first among three other competitors in the online shopping industry.

Contact Center Service Excellence Award (CCSEA) 2019 – Call Center with Excellent Predicate

Blibli won the "Indonesia Most Admired Company" award in the Start Up category from Warta Ekonomi. The Indonesia Most Admired Company award is a form of appreciation for companies that have a good image and according to employees and readers of Warta Ekonomi magazine are ideal companies to work for.

Indonesia Most Admired Companies Award 2019 –  Top 5 Most Admired Company Category Special Company 

<strong>Indonesia Most Admired Companies Award 2019 – </strong>

Blibli won The Best Contact Center Indonesia 2020 award at the Indonesia Contact Center Awards (ICCA) 2020. In the The Best Technology Innovation category, it received a Platinum award.

Contact Center Indonesia 2020 - The Best Technology Innovation (Platinum)

Contact Center Indonesia 2020 – The Best Technology Innovation (Platinum)￼

Blibli won The Best Contact Center Indonesia 2020 award at the Indonesia Contact Center Awards (ICCA) 2020. Blibli was awarded the third place.

Contact Center Indonesia 2020- Blibli 3rd Runner Up

Blibli won The Best Contact Center Indonesia 2020 award at the Indonesia Contact Center Awards (ICCA) 2020. In the Best Employee Engagement category, it received a Platinum award.

Contact Center Indonesia 2020- The Best Employee Engagement (Platinum)

In participating in the Mob-Ex Awards 2021 and The Wires Global 2021, Blibli managed to get two awards at once in each event. At the Mob-Ex Awards 2021, Blibli won a Gold Medal for the Best Mobile Advertising Strategy category and a Silver Medal for the Most Innovative Use of Mobile category. Then, at The Wires Global 2021, Blibli won in the Best Ecommerce Customer Acquisition Strategy and Best Mobile Campaign categories.

Mob-Ex Awards 2021 and The Wires Global 2021 

The Best Contant Center Indonesia 2021 Corporate Winners 


The Best Contant Center Indonesia 2021

The Best Contant Center Indonesia 2021 Individual Winners  


Blibli won The Best Contact Center Asia Pacific Awards 2021 in the Technology Innovation category and received a Gold award.2

Contact Center Asia Pacific Awards 2021- Technology Innovation (Gold)

Blibli won the Best Contact Center Indonesia 2021 award at the Indonesia Contact Center Awards (ICCA) 2021. Blibli won the position as Runner Up 3.

The Best Contact Center Indonesia 2021- Third Runner Up 

The Best Contact Center Indonesia 2021- Third Runner Up 

Blibli won the Best Contact Center Indonesia 2021 award at the 2021 Indonesia Contact Center Awards (ICCA). In the The Best Customer Experience category, it received a Platinum award.

Contact Center Indonesia 2021- The Best Customer Experience (Platinum)

Blibli won the Best Contact Center Indonesia 2021 award at the 2021 Indonesia Contact Center Awards (ICCA). In the The Best Digital Media category, it received a Platinum award.

Contact Center Indonesia 2021- The Best Digital Media (Platinum)

Blibli won the Best Contact Center Indonesia 2021 award at the Indonesia Contact Center Awards (ICCA) 2021. In the Best People Development category, it received a Platinum award.

Contact Center Indonesia 2021- The Best People Development (Platinum)

Blibli won The Best Contact Center Indonesia 2021 award at the Indonesia Contact Center Awards (ICCA) 2021. In the The Best Technology Innovation category, it received a Platinum award.

Contact Center Indonesia 2021- The Best Technology Innovation (Platinum)

Marketeers Awards:  Blibli has been awarded Best SME E-commerce Enabler & Best SME Value Chain Integration



Best SME E-commerce Enabler & Best SME Value Chain Integration

Blibli is considered consistent in fulfilling its brand promise to customers through a 100% original product guarantee, various features and solution services such as fast 2-hour delivery, free shipping, and an easy return process to always maintain customer satisfaction.

Selular Award 2022 as Most Reliable E-Commerce

Blibli is considered consistent in fulfilling its brand promise to customers through a 100% original product guarantee, various features and solution services such as fast 2-hour delivery, free shipping, and an easy return process to always maintain customer satisfaction.


Selular Award 2022 as Most Trusted Brand Partner

This award is given because Blibli is considered capable of creating cohesion within the company by placing employees as a top priority. The HR Asia Awards itself is an award event organized by HR Asia, a leading publication company for human resource practitioners in Asia.

HR Asia Awards 2022 in category Best Companies to Work in Asia 2022

ICSB Presidential Awards 2022

ICSB Presidential Awards 2022￼

Digital Touch Points Customer Engagement Award (DTPCEA) 2020 with Good Predicate for Online Shopping category.

Digital Touch Points Customer Engagement Award (DTPCEA) 2020

Excellent Service Experience Award (ESEA) 2020 with Excellence Predicate for Online Shopping category


Excellence Service  Experience Award (ESEA) 2020

Contact Center Service Excellence Award (CCSEA) 2020: Call Center with Excellence Predicate for Online Shopping category.

Contact Center Service Excellence Award (CCSEA) 2020

Blibli Chief Executive Officer and Co-Founder Kusumo Martanto received the Indonesia Most Acclaimed CEO Award 2021 with Outstanding Leadership in Developing Online Shopping Mall Through Digital Ecosystem (Category: Technology, Information, and Telecommunication) from WartaEkonomi.co.id Research and Consulting

Kusumo Martanto as Most Acclaimed CEO 2021 with Outstanding Leadership  WartaEkonomi.co.id Researh &

Kusumo Martanto as Most Acclaimed CEO 2021 with Outstanding Leadership WartaEkonomi.co.id Researh & Consulting

TOP DIGITAL Awards 2021, an annual award event in the fields of information technology, telecommunications, and digital technology. Blibli is considered capable of strategically utilizing renewable information and digital technology to run the company with a more modern business approach.

Rendra Perdana as TOP IT Manager on Digital Implementation 2021  TOP DIGITAL Awards 2021

Rendra Perdana as TOP IT Manager on Digital Implementation 2021 TOP DIGITAL Awards 2021

Kusumo Martanto as TOP Leader on Digital Implementation 2021  TOP DIGITAL Awards 2021

Kusumo Martanto as TOP Leader on Digital Implementation 2021 TOP DIGITAL Awards 2021

TOP DIGITAL Implementation 2021 # Level Stars 5 for PT Global Digital Niaga (Blibli)  TOP DIGITAL Aw

TOP DIGITAL Implementation 2021 # Level Stars 5 for PT Global Digital Niaga (Blibli)  TOP DIGITAL Awards 2021

The Smarties APAC 2021 is a prestigious award for the most effective modern marketing initiatives in the Asia Pacific region. This activity was organized by MMA, an organization consisting of more than 800 company representatives from various countries in the world, ranging from marketing practitioners to the media. More information about The Smarties APAC 2021.

Bliblimart provides a trusted customer journey to make shopping for groceries online faster
“Bliblimart m-Select Campaign Takes Grocery Shopping from Bricks to Clicks” invites customers to respond to social restrictions by fulfilling their daily needs at Bliblimart. In order to make it easier for customers to make online shopping a new habit in the new normal, Bliblimart presents a shorter customer journey than other platforms.

Silver Winner for Innovative Shopping Experience at Bliblimart  The Smarties APAC 2021

Silver Winner for Innovative Shopping Experience at Bliblimart The Smarties APAC 2021

The Blibli Local Snack Festival in a series of independence celebrations titled #PejuangLokal broke the record for the Online Culinary Festival with the Most MSMEs, which was awarded by the Indonesian Record Museum (MURI). This record was successfully broken by Blibli by involving 3,190 MSME sellers and providing more than 57,000 culinary products including traditional snacks from various regions in Indonesia.

In this Local Snack Festival program, Blibli also collaborated with Tirta Lie, an Indonesian culinary food blogger, to present a curation of 130 local snacks menus. This online culinary festival not only serves local cuisine in the form of a restaurant menu, but also includes snacks, cakes, frozen food, and various drinks.

Online Culinary Festival with the Most MSMEs Participants  MURI

Online Culinary Festival with the Most MSMEs Participants MURI

Blibli won the Gold Medal award for the Best Employee Engagement category at the Contact Center World Awards 2021

Gold Medal for Best Employee Engagement  Contact Center World - Asia Pacific 2021 Competition

Gold Medal for Best Employee Engagement Contact Center World – Asia Pacific 2021 Competition

Blibli won The Best Contact Center Asia Pacific Awards 2021 in the Technology Innovation category and received a Gold award.

Gold Medal for Best Technology Innovation  Contact Center World - Asia Pacific 2021 Competition

Gold Medal for Best Technology Innovation Contact Center World – Asia Pacific 2021 Competition

edi TOP DIGITAL Awards 2021, an annual award event in the fields of information technology, telecommunications, and digital technology. Blibli is considered capable of strategically utilizing renewable information and digital technology to run the company with a more modern business approach.

edi DIGITAL Implementation 2021 # Level Stars 5 for PT Global Digital Niaga (Blibli)   TOP DIGITAL A

Blibli won 4th place and won 6 platinum medals, 5 gold medals, 3 silver medals, 1 bronze medal at The Best Contact Center Indonesia (TBCCI) 2021

The Best Contact Center Indonesia 2021  Indonesia Contact Center Association 

The Best Contact Center Indonesia 2021 Indonesia Contact Center Association

Blibli won the Gold Medal award for the Best Social Media User category at the Contact Center World Awards 2021

Gold Medal for Best use of Social Media  Contact Center World - Asia Pacific 2021 Competition

Gold Medal for Best use of Social Media Contact Center World – Asia Pacific 2021 Competition

Blibli won the Gold Medal award for the Best CX category at the Contact Center World Awards 2021

Gold Medal for Best CX Champion  Contact Center World - Asia Pacific 2021 Competition

Gold Medal for Best CX Champion Contact Center World – Asia Pacific 2021 Competition

Blibli, a leading local e-commerce company committed to providing the best shopping experience and leading customer service for consumers, has won five GOLD Medals, prestigious awards for Best Contact Center, Best Technology Innovation, Best CX Champion, Best Use of Social Media, and Best Employee. Engagement, at the Contact Center World - Asia Pacific 2021 Competition, an event that appreciates the best customer service practitioners from various countries. The achievements achieved by Blibli are even more special because this is their first participation in the award event.

Kusumo Martanto, CEO and Co-Founder of Blibli, received the Best Industry Marketing Champion 2021 award in the e-commerce sector for his leadership that prioritizes added value at the Marketeer of the Year 2021 event organized by MarkPlus, Inc. with Marketeers and the Indonesia Marketing Association. This recognition was assessed by the jury from Kusumo's success in navigating Blibli through business breakthroughs and marketing innovations that had a significant positive impact on the company and society.

Kusumo Martanto as The Best Industry Marketing Champion 

Kusumo Martanto as The Best Industry Marketing Champion 2021 in e-Commerce Industry Marketeer of The Year Award – MarkPlus, Inc.

 50 Best CEOs in Indonesia, Online Mall Category, The Iconomics

The Best Partner in Mentoring Programs at Kampus Merdeka Internsip Program Kampus Merdeka - Kemenristekdikbud

The Best Partner in Mentoring Programs at Kampus Merdeka Internsip Program  Kampus Merdeka - Kemenri

The Best Partner in Mentoring Programs at Kampus Merdeka Internsip Program Kampus Merdeka – Kemenristekdikbud

This year's IOB award made Blibli.com for 6 consecutive years the number one Online Mall category brand from 2016, 2017, 2018, 2019, 2020 and 2021. This IOB award is an award for the level of satisfaction and loyalty to genuine brands Indonesia.

This assessment is based on a survey by SWA and the Business Digest research institute based on four indicators, namely satisfaction, loyalty, advocacy and Foreign Local Comparison (FLC or the level of local-foreign comparison) as all elements to determine the performance of brands. native to Indonesia in its ability to provide satisfaction to customers, make customers loyal and willing to provide recommendations.